Quality In Universities – an International Perspective

Parallels are drawn between the industrial and other applications of modern holistic Quality theory and (best) practices and the manner in which universities conduct their teaching, research and management functions. It is concluded that some ancient practices are good from a Quality viewpoint. In contrast some modern developments, particularly some of those forced on universities by governments, are counter-productive. Terotechnology includes Quality, and the author has taught it for 17 years. He disagrees with the prescriptive methods being introduced at present in the university sector all over the world, which are contrary, in his view, to the teachings of the Quality gurus, particularly Deming.